Shipment Processing Time:
We aim to process and ship all orders as fast as possible, usually within 1-2 business days. However, processing times may vary depending on the order volume and availability of products.
Shipping Rates & Delivery Estimates:
Shipping rates may vary depending on the shipping destination, product weight, and dimensions. Shipping rates are calculated during the checkout process.
Delivery estimates may vary depending on the shipping destination, shipping method, and product availability. Delivery estimates are provided during the checkout process.
Shipment Confirmation & Order Tracking:
Once the order is shipped, you will receive a shipment confirmation email with the tracking details. You can use these details to track your order on the respective carrier's website or on our Track My Order Tab on the Homepage.
Customs, Duties, and Taxes:
Customs, duties, and taxes may vary depending on the shipping destination and are the customer's responsibility.
Damages:
In an unlikely event, your product is damaged. Inspect, Note on delivery receipt and take photos. Report within ONE business day to support@kozykornerfirepits.com
Returns:
Within seven days of delivery, unused items can be returned. The cost associated with restocking fee and shipping is subtracted from the total refund amount. Products labeled as “non-returnable” in its description, products that have been assembled/used/installed, and discounted bundled kits (entire kit is eligible for return) are not entitled to return.
To request a return within 7 days post-delivery, contact us via email support@kozykornerfirepits.com
Cancellation Policy:
Cancellations are only approved if requested within 24 hours after order placement. Late cancellation requests (after 24 hours) are subjected to a $25 fee or 3% administration fee.
Exchanges:
Most of our products can be exchanged, subject to restocking/return expenses that might incur. Custom-made items cannot be exchanged once their manufacturing has begun.
Warranty Process:
In case of a defective item, our technical team will assist in the warranty process of the manufacturer.
Freight/Signature Required Deliveries:
Cancellations are not accepted for orders with assigned tracking or shipped already. No cancellations are to be accepted upon any backorder item.
