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Questions about Your Order
What's Shipment Processing Time?
We aim to process and ship all orders as fast as possible, usually within 1-2 business days. However, processing times may vary depending on the order volume and availability of products.
What are your Shipping Rates & Delivery Estimates?
Shipping rates may vary depending on the shipping destination, product weight, and dimensions. Shipping rates are calculated during the checkout process. Delivery estimates may vary depending on the shipping destination, shipping method, and product availability. Delivery estimates are provided during the checkout process.
Will I receive Shipment Confirmation & Order Tracking?
Yes. Once the order is shipped, you will receive a shipment confirmation email with the tracking details. You can use these details to track your order on the respective carrier's website or on our Track My Order Tab on the Homepage.
What happens if my order arrives damaged?
In an unlikely event, your product is damaged. Inspect, Note on delivery receipt and take photos. Report within ONE business day to firstname.lastname@example.org
What if I have to return an item?
Within seven days of delivery, unused items can be returned. The cost associated with restocking fee and shipping is subtracted from the total refund amount. Products labeled as “non-returnable” in its description, products that have been assembled/used/installed, and discounted bundled kits (entire kit is eligible for return) are not entitled to return. To request a return within 7 days post-delivery, contact us via email email@example.com
What if I have to cancel my order?
Cancellations are only approved if requested within 24 hours after order placement. Late cancellation requests (after 24 hours) are subjected to a $25 fee or 3% administration fee.
Can I exchange an item?
Most of our products can be exchanged, subject to restocking/return expenses that might incur. Custom-made items cannot be exchanged once their manufacturing has begun.
What if I have additional questions or need to talk to someone about my order?
Our customer service team is always happy to help! Feel free to contact us with any questions or concerns you may have about your order or anything else.
What is a fire pit?
By definition, a fire pit is a hole designed to contain a fire and to prevent it from spreading. Fire pits are also a decorative accessory for your outdoor living area to provide beauty, warmth and ambiance. The fire pits we offer are available in wood, gas and propane burning styles as well as different shapes such as round, hexagon, octagon, pentagon, rectangle and square.
What types of fire pits do you offer?
At Kozy Korner Fire Pit, we offer a wide range of fire pits, including wood-burning fire pits, gas fire pits, and propane fire pits. We also offer different styles and sizes to fit any outdoor space.
What is the best type of fire pit for me?
The best type of fire pit for you will depend on your personal preferences and needs. If you enjoy the traditional experience of burning wood and the crackling sound of flames, a wood-burning fire pit may be best for you. If you want a more convenient and controlled fire, a gas or propane fire pit may be a better choice.
What types of ignitions are there?
Match Light, Manual safety pilot, and Remote Control with Electronic Ignitions.
Can I burn wood in my gas fire pit?
No. The intense heat generated by a wood burning fire could damage your fire pit. If you want to burn wood, look into getting a wood burning fire pit.
What is fire pit media?
Fire pit decor is what is used to fill your fire pit and give it the look that you desire. Media types include: decorative fire glass, lava rocks, fire pit stones, mixed media, and fire pit logs.
What if I have additional questions?
Our customer service team is always happy to help! Feel free to contact us with any questions or concerns you may have about our fire pits.