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Returns Policy

Returns Overview

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Note: Some items are custom made and non-returnable. Please contact us for more info at support@kozykornerfirepits.com  for warranties that cover replacement items. 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Note: Cash refunds are not available on some products. Please contact us for more info at support@kozykornerfirepits.com 

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at support@kozykornerfirepits.com


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Cancellations:
Any order that gets cancelled after 24 hours is subject to a 15% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees as well.

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